Incode Concierge
A CCTV facial recognition service that enables hospitality enterprises to provide best-in-class concierge services
Incode Concierge uses a facility’s CCTV camera system and biometric identity-detection technology to inform businesses when valued customers are present; staff, in turn, can immediately attend to a VIP’s needs, whether they be digital or physical.
Company
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Highlights
- Successfully aligned the CEO and VPs of engineering, machine learning, and hardware on the product vision and requirements for Incode Concierge by writing a 2-page narrative and leading three 30-min. discussions to unblock the engineering team and deliver the product to 2 pre-paid customers
- Proposed and achieved alignment with the company's executives on the key decision that Incode would not provide personal identifiable information (PII) to clients in order to protect our brand as a non-surveillance identity tech company
Product Visuals
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The following graphic shows an enterprise what data we can provide them given CCTV footage and a VIP customer's consent. One of the key decisions I made on this product is that Incode will not provide hospitality enterprises with personal identifiable information (PII) because we weren't a surveillance company and didn't want to risk a PR fiasco that could hurt our brand. Thus, we decided to only provide these enterprises with anonymized UUIDs that they could use in their technology stack.
Press Release (theoretical)
Inspired by Colin Bryar, the author of “Working Backwards,” I have used a theoretical press release to effectively communicate the vision for the product that our team launched, the problem which it solved and who it was built for.
INCODE ANNOUNCES INCODE CONCIERGE TO EMPOWER HOSPITALITY ENTERPRISES WITH IDENTITY-DRIVEN VIP CONCIERGE SERVICES.
Now, hospitality enterprises that use Incode’s biometric identity verification solutions can provide best-in-class concierge services to their most valued customers.
San Francisco, California—Q4 2022—Incode, the next-generation identity verification and authentication platform for global enterprises, released Incode Concierge to enable hospitality enterprises with identity-driven concierge services. Hotel chains, casinos, banks, and retail stores can provide their VIPs with immediate and top-tier digital and physical services as soon as VIPs enter their facilities by knowing exactly when they arrive.
Banks, casinos, hotels, stores, hospitals, and government offices receive many visitors daily. A select few of these visitors are so important that they are added to “VIP” lists. But how does the business know when a VIP arrives at their facility? Often, these VIPs wait in lines, receive cold greetings from staff, and are treated as just another customer. Worst case, they leave irritated and churn.
“Consumers have grown accustomed to instant gratification through products and services such as Netflix, Doordash, and Amazon. These same consumers have learned to expect immediate top-tier customer service from businesses. Thus, Incode is making a large step towards enabling hospitality enterprises to step up and provide the next level of concierge services.” - John Smith, Product Leader at Incode.
Incode Concierge uses a facility’s CCTV camera system and biometric identity-detection technology to inform businesses when valued customers are present; staff, in turn, can immediately attend to a VIP’s needs, whether they be digital or physical.
“As the leader of ABC Hotels, I found that Incode Concierge enabled us to elate our most valuable clients when they least expected it, building trust and loyalty that will last a lifetime.” - Jane Doe.
To learn more, please contact our team here at Incode Technologies.